How do I make a cryptocurrency deposit?
Cryptocurrency deposits follow a two-step process:
- External Wallet → Fusang Custody: Send your cryptocurrency from your external wallet to your Fusang Custody (Vault) wallet address
- Fusang Custody → Exchange: Transfer the deposited funds from your Vault wallet to your Exchange wallet to make them available for trading
Ensure you are sending the correct cryptocurrency to the corresponding wallet address. Sending the wrong asset type to a wallet address may result in permanent loss of funds.
How do I make a withdrawal of cryptocurrencies?
Cryptocurrency withdrawals follow a two-step process:
- Exchange → Custody: Transfer funds from your Exchange wallet to your Vault wallet
- Custody → External Wallet: Initiate a withdrawal from your Vault wallet to your external wallet address
Withdrawals are subject to your wallet’s policy settings (whitelisted addresses, volume caps, frequency limits). Ensure the destination address is correct before confirming.
What currencies does Fusang support?
Fusang currently supports the following cryptocurrencies:
- Bitcoin (BTC)
- Ethereum (ETH)
- Chainlink (LINK)
- Uniswap (UNI)
- USD Coin (USDC)
Additional assets may be added in the future. Check the platform for the most up-to-date list of supported currencies.
What are the deposit and withdrawal fees?
Fee structure for deposits and withdrawals:
| Operation | Fee |
|---|---|
| Deposit to Vault | No fee |
| Vault to Exchange transfer | No fee |
| Exchange to Vault transfer | No fee |
| Withdrawal from Vault | Network fee (varies by cryptocurrency) |
| Vault custody fee | Currently waived |
Network fees for withdrawals vary depending on the cryptocurrency and current network conditions.
What are the deposit and withdrawal processing times and cut-off times?
Processing times depend on the cryptocurrency and network conditions:
- Deposits: Confirmed after the required number of blockchain confirmations (varies by asset)
- Withdrawals: Processed during business hours, subject to review for large amounts
- Internal transfers (between Vault and Exchange wallets): Processed immediately
Withdrawals submitted outside business hours will be processed on the next business day.
How do I create an additional wallet?
To create an additional wallet:
- Log in to your Fusang Vault account
- Navigate to Wallet Management
- Select “Create New Wallet”
- Choose your wallet template:
- Frozen: 1 whitelisted address, 1 transaction/day, up to 50% volume cap
- Secure: Up to 5 whitelisted addresses, 10 transactions/day, no volume cap
- Flash: Unlimited addresses, unlimited daily transactions, no volume cap
- Configure your wallet policies
- Confirm creation
You can create multiple wallets to separate funds for different purposes or risk profiles.
Can I transfer fiat currency from a third-party's bank account?
No. For compliance and anti-money laundering purposes, fiat currency transfers must originate from a bank account held in the same name as your Fusang account. Third-party transfers are not accepted.
What types of Bitcoin wallet addresses are supported for withdrawals?
Fusang supports the following Bitcoin address formats for withdrawals:
| Address Format | Supported |
|---|---|
| P2PKH (Legacy, starting with “1”) | Yes |
| P2SH (starting with “3”) | Yes |
| P2TR (Taproot, starting with “bc1p”) | No |
| P2WPKH (Native SegWit, starting with “bc1q”) | No |
Please ensure your withdrawal address uses a supported format. If your external wallet provides an unsupported address format, you may need to generate a compatible address.